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About Me
Thought Leadership informed by Real World Execution
I’m Vele Galovski, Chief Innovation Engineer and founder of Perpetual Innovation Machine.
Over the last 25 years, I’ve led or advised more than 200 companies—from cloud startups to Fortune 100s—on how to grow recurring revenue, transform services, and build organizations that learn and change faster than the marketplace.
I’ve developed a repeatable, data-driven methodology that uses statistical tools, benchmarking, and strategic execution frameworks to turn bold goals into measurable results.
Highlights:
- 400+ global organizational benchmark assessments
- 50+ published frameworks and thought leadership pieces
- 1,500+ on-demand advisory sessions
- Patent holder for systems managing customer outcomes
- Co-author: The Perpetual Innovation Machine
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I help companies earn the right to upsell, cross-sell, and renew—by fixing the 4 things that are holding them back.
Your ARR Is Stagnant or Declining
Despite a strong product portfolio, cross-sell, upsell, and renewal rates are underwhelming.
I help you:
Identify value leaks in your customer lifecycle.
Build recurring revenue models that scale.
Use AI to boost margin and monetization without over-extending teams.
You Can’t Scale AI Beyond Pilots
Your AI projects aren’t moving past experimentation—and the business impact is minimal.
I help you:
Tie AI investments to measurable outcomes.
Integrate AI into day-to-day workflows.
Set- up scorecard-based review systems to track ROI.
Your Customers Are Talking—But No One’s Listening
Teams aren’t aligned to deliver meaningful, consistent customer outcomes.
I help you:
Design voice-of-customer and telemetry loops.
Align product, service, and success teams with customer impact.
Establish feedback systems that guide how you earn the right to grow.
Your Transformation Efforts Are Stalling
The strategy is sound, but the execution is breaking down.
Most transformations fail because:
- Employees don’t understand the strategy
- Execs don’t talk about it enough
- Budgets don’t support it
- Incentives aren’t aligned
I help you:
Fix all four with the Perpetual Innovation Machine.
Embed strategy into operational planning.
Guide change across silos without losing momentum.
My Approach in Action: Pattern Recognition that Drives Results
I’ve seen what stalls growth—repeatedly. After 400+ org assessments, the same execution gaps show up: misaligned incentives, unclear strategy, disconnected feedback loops. I help fix them fast.
I know which levers move the needle. Whether it’s ARR, AI, or customer engagement, I focus on the 2–3 variables that consistently drive outsized results.
I don’t guess—I benchmark. My work is grounded in comparative data, not opinion. You’ll know where you stand and what’s possible.
I engineer repeatable solutions. I’ve turned decades of insight into a scalable methodology—so your team doesn’t just improve once. It improves continuously.
In 2012 Hank Shaw and I published a book – The Perpetual Innovation Machine – a data-driven management methodology that we called innovation engineering.
The new e-book provides an update on my ongoing efforts to learn how to move organizations forward in a world that places a premium value on innovation, speed, and measurable results.
You can subscribe to my blog to keep up to date with the latest and greatest.
You need daring goals, skillful data analysis, highly focused innovation engineering, dynamic leadership and an inspiring approach to employee engagement.
— Vele
Chief Innovation Engineer and Founder
Perpetual Innovation Machine
July 2025