Vele Galovski | Profitable ARR Growth

Tag: Business Services

  • Key Drivers Ed: How to find opportunities for big improvements in Customer Delight

    “Knowledge is the process of piling up facts; wisdom lies in their simplification.” – Martin H. Fischer, American Scientist, educator, and author Focusing on Customer Delight is an admirable goal, identifying the specific issues that have the biggest impact on the customer experience is where the real work begins. I call them “Key Drivers” of…

  • The Difference Between Service, Satisfaction, & Loyalty

    In an attempt to create a loyal following, Leaders are often disappointed because they confuse the concepts of Service, Satisfaction, and Loyalty. While error-free service and pleasant interactions are key components to any product offering, loyal customers are the only ones that can help you grow your business (see Raising the Bar on Customer Satisfaction http://wp.me/p28Mqi-7) and create…