Tag: creating an innovative culture
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Boosting AI Success: Common Pitfalls to Avoid
How to Stop Stalling and Start Scaling If you’re a CRO, CCO, or SVP of Services/Customer Success, you can feel the squeeze: The instinctive answer? AI. The AI Promise vs. The AI Reality Early in 2025, TSIA (State of Support Services 2025_ebook) technology leaders how AI-enabled initiatives were factored into their annual plans. The Wall Street Journal…
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Why 70–90% of Transformations Fail—And How to Avoid Being Next
Most companies don’t fail because they lack vision. They fail because they invest in the wrong solutions. “Failure is not an option.” That may sound inspiring… until you realize that 70–90% of all business transformations fail anyway. If you’re a CCO, CRO, or SVP leading Customer Success or Global Services, you’re already under pressure to: So…
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Before Growth, Comes Clarity: Why an Audit Is Essential to Profitable ARR Growth
When executives think about accelerating Annual Recurring Revenue (ARR), the first instinct is to ask: “How do our metrics compare to the best?” But here’s a more powerful question: What’s holding us back—and how do we fix it? At Perpetual Innovation Machine, my consulting engagements begin with a critical step that sets the tone for everything…
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Beware of Greeks bearing gifts, especially when it’s wrapped in a big compensation package
A friend of mine just got off the phone with the head of HR from a national company. The HR executive noted that his company’s growth prospects were being limited by the lack of executive talent due to a depleted bench. He felt that “outside” talent was needed to expand their footprint and to bring in…
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Leadership Stories: The Importance of Storytelling
Storytelling has always been the most effective way to deliver a message about human behavior. There’s a time and place for everything My father was never one to walk away from a fight. As a young teen, he heard some kids being disrespectful to an elderly woman and he quickly stepped in and taught them a…
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The Ultimate Driver of Performance
You can have the best ideas on the planet. You can be Einstein and Steve Jobs rolled up into one. But if you can’t unleash the full potential of your people, you’re going to watch less ingenious competitors zoom past you and eat your lunch. Knowing what to do is just the start In my…
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Leadership Stories: Things are not always what they seem
All outward appearances were that this old lady should not be taken seriously. Unfortunately for the salesperson, she had honed her negotiating skills with more than 10,000 hours of experience. Here is the story. A Master at Work One of my favorite things to do with my grandmother, Baba Vickie, was to go shopping. It didn’t…
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Fair is not Equal: How to win the hearts and minds of your people
I once had a union official lodge a complaint that we were not treating everyone in the factory the same and that it had to stop. I told him that if he insisted, at my next “all hands” meeting I would announce that the union told me to treat them all poorly. The reason –…
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How to get the most out of your R&D Budget
The 2012 Booz & Company Global Innovation 1000 Study reveals that successful innovators bring clarity to the early stage of innovation – that critical time when ideas are generated and selected for further development. The study also suggests that the most successful innovators in all industries have developed a consistent, manageable set of principles, tools,…
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Praise for The Perpetual Innovation Machine
Take a look at what executives and thought leaders are saying about The Perpetual Innovation Machine, a book that describes a holistic approach to management which uses data-driven analysis, skillful prioritization, inspiring leadership and the ‘lost art’ of employee engagement to achieve exceptional results. Competition in the 21st Century is about ‘innovation as a mindset…