Vele Galovski | Profitable ARR Growth

Tag: Customer Management

  • Praise for The Perpetual Innovation Machine

    Praise for The Perpetual Innovation Machine

    Take a look at what executives and thought leaders are saying about The Perpetual Innovation Machine, a book that describes a holistic approach to management which uses data-driven analysis, skillful prioritization, inspiring leadership and the ‘lost art’ of employee engagement to achieve exceptional results. Competition in the 21st Century is about ‘innovation as a mindset…

  • Key Drivers Ed: How to find opportunities for big improvements in Customer Delight

    “Knowledge is the process of piling up facts; wisdom lies in their simplification.” – Martin H. Fischer, American Scientist, educator, and author Focusing on Customer Delight is an admirable goal, identifying the specific issues that have the biggest impact on the customer experience is where the real work begins. I call them “Key Drivers” of…

  • The Difference Between Service, Satisfaction, & Loyalty

    In an attempt to create a loyal following, Leaders are often disappointed because they confuse the concepts of Service, Satisfaction, and Loyalty. While error-free service and pleasant interactions are key components to any product offering, loyal customers are the only ones that can help you grow your business (see Raising the Bar on Customer Satisfaction http://wp.me/p28Mqi-7) and create…

  • Customer Retention: How to get the Gift that Keeps on Giving

    Small improvements in customer retention can lead to significant improvements in the bottom line . . . year after year after year. When it comes to Customer Retention, you can do better Most companies retain 85% to 87% of their customers. That’s not bad. In school, you’d get a B+ for that kind of performance.…