Tag: Customer satisfaction
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Front Line Employees Hold the Key to Long Term Growth
The strong correlation between Long Term Growth and Employee Satisfaction I’d like to start this post by asking three quick questions. They all relate to important issues that affect your business. When was the last time you were delighted when you did business with a service company? What role did an employee of that company…
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The Difference Between Service, Satisfaction, & Loyalty
In an attempt to create a loyal following, Leaders are often disappointed because they confuse the concepts of Service, Satisfaction, and Loyalty. While error-free service and pleasant interactions are key components to any product offering, loyal customers are the only ones that can help you grow your business (see Raising the Bar on Customer Satisfaction http://wp.me/p28Mqi-7) and create…