Tag: Customer
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How to Achieve your Strategic Plan: Part 2 of 2
In my last post I summarized the top 4 reasons why 9 out of 10 Strategic Plans fail. But you don’t get rewarded for predicting rain, you get rewarded for building an ark. So how do you ensure that you achieve your strategic plans? How do you keep everyone moving in the same direction? How do you get…
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Worst to First: Everyone loves a turn around!
Everyone loves turnaround stories. They give us hope. They tell us that no matter how bad things are now, change is possible and that greatness is just around the corner. They provide inspiration and reward loyalty. Even though our team hasn’t been to the playoffs in 14 years, our loyalty will be rewarded and this…
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Praise for The Perpetual Innovation Machine
Take a look at what executives and thought leaders are saying about The Perpetual Innovation Machine, a book that describes a holistic approach to management which uses data-driven analysis, skillful prioritization, inspiring leadership and the ‘lost art’ of employee engagement to achieve exceptional results. Competition in the 21st Century is about ‘innovation as a mindset…
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To Stretch or not to Stretch: How stretch goals can help build an innovative culture.
The use of stretch goals is critical to building an innovative culture and driving breakthrough performance year after year. Why? You can’t drive a business breakthrough with incremental progress and modest aspirations. A sky-high goal is needed that will require an organization to invent a new solution. Even when the stretch goals are not achieved,…
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Front Line Employees Hold the Key to Long Term Growth
The strong correlation between Long Term Growth and Employee Satisfaction I’d like to start this post by asking three quick questions. They all relate to important issues that affect your business. When was the last time you were delighted when you did business with a service company? What role did an employee of that company…
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The Difference Between Service, Satisfaction, & Loyalty
In an attempt to create a loyal following, Leaders are often disappointed because they confuse the concepts of Service, Satisfaction, and Loyalty. While error-free service and pleasant interactions are key components to any product offering, loyal customers are the only ones that can help you grow your business (see Raising the Bar on Customer Satisfaction http://wp.me/p28Mqi-7) and create…