Vele Galovski | Profitable ARR Growth

Tag: Loyalty business model

  • Key Drivers Ed: How to find opportunities for big improvements in Customer Delight

    “Knowledge is the process of piling up facts; wisdom lies in their simplification.” – Martin H. Fischer, American Scientist, educator, and author Focusing on Customer Delight is an admirable goal, identifying the specific issues that have the biggest impact on the customer experience is where the real work begins. I call them “Key Drivers” of…

  • Front Line Employees Hold the Key to Long Term Growth

    The strong correlation between Long Term Growth and Employee Satisfaction I’d like to start this post by asking three quick questions. They all relate to important issues that affect your business. When was the last time you were delighted when you did business with a service company? What role did an employee of that company…