Tag: Organizational culture
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Innovation as a Manager’s Mindset: Seven Types for Better Decisions Every Day
When leaders hear “innovation,” they often picture a product lab, an AI pilot, or a major transformation program. But in reality, innovation is not something you “do” once and check off a list. It’s an attitude — a way of looking at problems, opportunities, and day‑to‑day decisions that determines whether your organization moves forward… or quietly falls…
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Unlocking Breakthroughs: Why Your Transformation Needs a Patented Approach
You cannot cross-sell, upsell, or renew a dissatisfied customer. Few executives would dispute that. Fewer still act on it. Why? Because most organizations feel like they are flying blind—armed with Net Promoter Scores (NPS), CSAT results, or Customer Effort Scores (CES) that provide a number, but have little idea on how to make the feedback…
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You Don’t Get Rewarded for Predicting Rain . . . You Get Rewarded for Building the Ark.
Beyond the Audit: From Insight to Impact with Management by Fact In “Before Growth Comes Clarity“, I focused on the benefits of an audit—a clear-eyed diagnosis of the barriers slowing down your profitable ARR growth. If you have already conducted an audit or been provided with a benchmark readout from other sources, you may now…
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Before Growth, Comes Clarity: Why an Audit Is Essential to Profitable ARR Growth
When executives think about accelerating Annual Recurring Revenue (ARR), the first instinct is to ask: “How do our metrics compare to the best?” But here’s a more powerful question: What’s holding us back—and how do we fix it? At Perpetual Innovation Machine, my consulting engagements begin with a critical step that sets the tone for everything…
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Complexity: A Sign of Organizational Laziness
In my high school English class, most assignments came with the requirement “must be at least 10 pages”. Five short years later while pursuing my MBA, the final paper in my Organizational Strategy class had a very different requirement – “must not exceed 3 pages”. Imagine an entire semester’s work distilled to 3 pages. Oh,…
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Beware of Greeks bearing gifts, especially when it’s wrapped in a big compensation package
A friend of mine just got off the phone with the head of HR from a national company. The HR executive noted that his company’s growth prospects were being limited by the lack of executive talent due to a depleted bench. He felt that “outside” talent was needed to expand their footprint and to bring in…
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Forcing Honesty in the Workplace
One of the most difficult managerial tasks is providing honest feedback to employees, especially for new managers. Providing objective feedback, delivering the feedback in an appropriate manner, and being able to handle the employee’s reaction takes hours of preparation and can be anxiety producing. This is so difficult that many managers avoid providing honest feedback…
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Leadership Stories: The Importance of Storytelling
Storytelling has always been the most effective way to deliver a message about human behavior. There’s a time and place for everything My father was never one to walk away from a fight. As a young teen, he heard some kids being disrespectful to an elderly woman and he quickly stepped in and taught them a…
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The Innovation and Bureaucracy Paradox
“Like it or not, effective hierarchy is more efficient than self-organized whatever.” @tom_peters The Innovation and Bureaucracy Paradox How do you create an organization where creativity is unleashed, morale is high and breakthrough results are consistently delivered? The answer: establish a better bureaucracy. For many people, just the thought of creating an innovative culture through bureaucracy seems crazy. The…
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The Ultimate Driver of Performance
You can have the best ideas on the planet. You can be Einstein and Steve Jobs rolled up into one. But if you can’t unleash the full potential of your people, you’re going to watch less ingenious competitors zoom past you and eat your lunch. Knowing what to do is just the start In my…